Shipping and delivery

1. Every piece is made after you order

Nothing is taken from stock. Each piece is produced for your order, so the time to your door is three parts added together: production, handover to the carrier and transit. The production time for each design is shown on its product page, in working days.

2. Working days and times

Working days are Monday to Friday, excluding Italian public holidays. Every time on this page is Italian time (CET/CEST).

3. When production starts: the 12:00 cutoff

Production starts once your payment has cleared — and, for a personalised piece, once you have approved the proof. If all of that is in place by 12:00 on a working day, that day counts as the first day of production. After 12:00, production starts on the next working day.

4. When it leaves the studio: the 12:00 cutoff

A piece finished by 12:00 on a working day is handed to the carrier the same day. A piece finished after 12:00 is handed over on the next working day.

5. Time in transit

Once the carrier has collected the parcel, typical delivery times are: mainland Italy, 2–4 working days; Sicily, Sardinia and the smaller islands, 2–5 working days; other EU countries, 3–7 working days; outside the EU, 5–15 working days, plus however long customs takes. These are the carriers’ usual times, not guarantees.

6. Your delivery estimate

Add together the production time on the product page, the handover and the transit time above. Your order confirmation gives the estimate for your order, and that is the one to rely on. If you need a piece by a particular date, tell us before you order: a date is binding on us only when we have agreed to it in writing.

7. What delivery costs

Delivery is not included in the price; it is added in the cart. To the Italian mainland it is worked out from the boxes your order fills: a box takes three pieces up to 8.5 cm across or two up to 12.5 cm, and a wider piece travels in a box of its own. One piece costs €13.10 to send, two sharing a box €15.60 and three €18.10, VAT included, and the cart shows the exact figure before you order. Delivery to Sicily, Sardinia, the smaller islands, the Venice lagoon and other countries is confirmed by email before you pay. Express services, a higher insured value or a delivery appointment are available on request and quoted on top. You can also collect your order free of charge: in Verzuolo, Savigliano, Busca, Racconigi or Fossano in front of the Comune, in Saluzzo in front of Caffè Principe, or in Cuneo in Piazza Galimberti: choose it in the cart, and we agree the day and time with you once the order is ready and paid in full.

• In front of the Comune di Verzuolo — Open in Google Maps ↗
• In front of Caffè Principe, Saluzzo — Open in Google Maps ↗
• In front of the Comune di Savigliano — Open in Google Maps ↗
• In front of the Comune di Busca — Open in Google Maps ↗
• In front of the Comune di Racconigi — Open in Google Maps ↗
• In front of the Comune di Fossano — Open in Google Maps ↗
• Piazza Galimberti, Cuneo — Open in Google Maps ↗

8. Duties and taxes outside the EU

For deliveries outside the European Union, import duty, local VAT or sales tax and customs clearance fees are set by the destination country and payable by you on arrival. They are never included in our prices or our delivery quotes.

9. The delivery address

We ship to the address in your order confirmation, so please check it. Once a parcel has been collected we cannot redirect it. If a delivery fails and the parcel comes back to us, sending it again is chargeable.

10. If it arrives damaged

Please check the parcel when it arrives. If anything is damaged or missing, tell us within 7 days, with photographs of the piece and of the packaging — the carrier needs them for a claim — and we will remake or refund it at no cost to you. Your legal rights do not depend on this deadline; telling us promptly simply makes it quicker to put right.

11. If a delivery is late

If a delay is on our side we tell you as soon as we know, with a new date. If a piece has not been delivered by the date we agreed, you can give us a reasonable extra period; if we miss that as well, you can cancel the order and we refund everything you paid, delivery included.