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For anything that is not a new project: a follow-up on an existing conversation, an administrative question, or something else entirely.
WhatsApp is usually the fastest way to reach us during studio hours.
We work by appointment and do not operate a public showroom.
Your description, photos, files and voice note are read by a person, not sorted by a form.
If a dimension, a use or a deadline changes the answer, we come back with a short question.
Feasibility, the route we recommend, and what we still need in order to price the work.
Only once the design, the details and the terms are agreed does anything get made.
We normally reply within Within 24 hours.
Normally within one working day, from a person who has read what you sent rather than an automated acknowledgement.
The project routes give you a faster and far more useful answer, because they ask the handful of questions that actually change our reply. This form is for everything else: follow-ups, administration, press and general questions.
Yes, for a quick question. For anything about feasibility, timing or price we will ask you to send the project through the form first — a brief in front of us is what turns a guess into an answer.
Because a form and a voice note get us what we need to help you, and a blank email rarely does. It is not a wall — everything sent through the form reaches a person directly.
They are stored so we can answer your enquiry, and used for nothing else. Files and recordings are kept privately, never on a public link, and are never published without your written permission.
By appointment, once a project is underway. We do not operate a public showroom.
We are usually on the tools, so a message reaches us faster than a call. If a conversation is the right way to settle something, we will arrange a time that suits you.